Show All Answers

1. How do I pay my water bill?

Locations

• Customers may mail their water bills in the self-addressed envelope provided with their bill or may bring in person to City Hall.
  
• There is a night drop located in the breezeway between the Police Department and City Hall East Box marked "After Hours Payments"
  
• All additional fees, deposits, and required paperwork must be processed in person at City Hall East.
  
• There is no other authorized paying station for the City of El Monte Water Department.

2. Who do I contect regarding service requests?

Please refer to our Service Requests page.

3. How often will I receive a water bill?

The City of El Monte Water Department sends out bills on a bimonthly  basis every:

• January
• March
• May
• July
• September
• November

4. How much are water rates?

Get information on our Water Rate page.

5. Do you offer a low-income or senior citizen discount?

No, we do not.

6. How do I turn off my water to make a repair?

No person other than an employee of the City of El Monte is authorized to turn off your water service. Please call our Water Desk to set up an appointment.